CLEARWATER — A Suncoast health care group has rolled out an app that will help patients and visitors alike find their way around its hospitals in Pasco, Pinellas and Hillsborough and Polk counties.
The not-for-profit BayCare Health System has launched BayCare Compass. The smartphone and tablet app is available from the Apple App Store and Google Play.
BayCare compass is a GPS-based indoor wayfinding app that gives users turn-by-turn directions to help people find places open to the public within BayCare hospitals, including: Morton Plant Hospital, in Clearwater; Mease Countryside Hospital; Mease Dunedin Hospital; and Morton Plant North Bay Hospital, in New Port Richey.
“Our patients and visitors have told us they want better ways to navigate through our hospitals. BayCare Compass gives them the ability to find their way in our hospitals right in the palm of their hand,” said Tim Thompson, BayCare’s senior vice president of information services and chief information officer.
BayCare Compass features include: Detailed maps of publicly available hospital floors; a directory of publicly available departments and clinics; real-time location; points of interest around the hospital; and driving and parking directions.
“With BayCare Compass we can engage patients and visitors before they ever leave home,” said Thompson.
For example, the app has a parking planner and can provide the option of saving the car’s location.
A Spanish-language version of BayCare Compass is expected to be available in early 2019.
All hospital guest services staff are trained on BayCare Compass to assist patients or visitors and a desktop application gives users the opportunity to print out directions before leaving home.
BayCare Compass is powered by Connexient. Its MediNav solution has been deployed at major health systems across the country to provide indoor mapping, navigation and location-based services. The list of other MediNav users includes Memorial Sloan Kettering Cancer Center, the National Institutes of Health Clinical Center and Northwestern Medicine.
BayCare uses other technology-based solutions to enhance care and improve access. The solutions include:
• HealthNav — A free mobile app that can help guide people with non-urgent conditions to convenient, quality medical services.
• eCare — An electronic patient monitoring system that uses remote computer monitoring technology to enhance the care of critically ill patients in the hospital intensive care unit.
• BayCare Anywhere — A 24/7 nonemergency telemedicine service offering virtual doctor visits through secure, interactive video and audio communications on a smart phone, tablet or computer.
It also uses telemonitoring of patients in nursing homes or rehabilitation facilities and tablet-based, video-enhanced care for BayCare HomeCare patients in their homes.